Thank You to everyone who participated in the largest deployment ever of a WW system!
Over 18,000 orders for meeting room materials and products were placed using iPro in the last four months. We thank the 3,400+ Weight Watchers staff who placed these orders. However, we know there are another 3,000 Location Coordinators, At Work Leaders, and Field Management staff who still haven’t tried iPro yet….bring it on! We are ready for you!
If you haven’t tried iPro yet, we encourage you to try it with your next order. Setting up is easy when you use the Getting Started Guide which provides step-by-step instructions for installing the Weight Watchers Field Portal on your desktop and the iProcurement Ordering System User’s Guide. That’s the user-friendly guide that provides detailed instructions on how to search for items and place and track orders using iPro.
As with any new system going out to so many people, some individuals encounter problems or have questions. We have a team of your dedicated workers here to support you through this transition. If you have any questions or concerns, please contact Inventory Services at InvServ@weightwatchers.com, or call the Help Desk at 1-877-FIELDWW (343-5399).
In order to properly manage and respond to issues, all issues must first be reported to the Help Desk. A Help Desk ticket will be responded to within 1 - 2 days. Every effort is made to respond and close issues even more quickly than that. (If you have a tight deadline to place an order, remember that you can always place an order using e-mail, phone, or fax.) Did you know? The resolution to your Help Desk ticket is contained in the e-mail you receive with the status of Closed or Resolved. The resolution to the issue is documented in the section “Incident Worklog.” If you are unclear of that resolution, reply back on that e-mail stating your question.
iPro Performance Enhancement:
An enhancement was made to the iPro Portal on 05/21/08 that greatly improved the speed of iPro. It significantly reduces the wait time of clicking and moving through the application to place your orders. We have been receiving lots of positive feedback on this enhanced performance. So, if you experienced performance issues in the past, or have held off using iPro, now is the time to give it a try.
Training Reminder:
A taped webcast of the iPro Webinar Training sessions is still available. If you were unable to attend one of the live webinars, please think about taking advantage of this 30 minute demonstration. It is always available and accessible via the internet! You can find the details on the Portal landing page “User Support Materials/ Training” section or attend training by going to the following internet address:
http://w.on24.com/r.htm?e=103480&s=1&k=05D23EBCD8A42609C430C53B466DDD12
Field System Request (FSR) Process:
The FSR process is the way to get users into and out of iPro. A user only needs one FSR form completed by their Territory Manager when they take on ordering responsibilities. Once provisioned for iPro, the user has the ability to order for all their locations. The FSR does not change the NOC or At Work Leader Start form process. Once an FSR form has been submitted to the Help Desk, the following will occur:
The Territory Manager who submitted the FSR form will receive an e-mail that a ticket has been opened. The user will be provisioned, be mailed training materials, and receive an e-mail containing their username and password. The Territory Manager will receive an e-mail that the ticket is closed and the Incident Worklog will contain the user’s password information.
Frequently Asked QuestionsThe team has compiled a list of Frequently Asked Questions since deployment. Please read through these to see if any apply to you.
What do I do when my password expires? It is important to note that, for security reasons, iPro passwords must be reset every 60 days. If you need to reset your password, you simply click on the link titled, “Forgot or Change Password,” and then follow the detailed instructions in the User’s Guide.
What do I do when I get an “Account Disabled” message? This message will appear when you have incorrectly entered your password 3 times. Once your account is disabled, you will need to contact the Help Desk to have it reset.
How do I add or change my e-mail address? An email address is necessary to receive order and shipping email confirmations. Not every Location Coordinator/At Work Leader has an email address on file. If you would like to submit an email address, your Territory Manager can do so by using the Field System Request (FSR) form to add or change email addresses.
What do I do if my default internet browser is not working after I install the WW Field Portal? During the installation of the WW Field Portal, some users received a default browser change. The Help Desk can instruct you on getting back to your original settings. Instructions are also posted on the Portal’s User Support Materials/Training section area.
How do I change the location and/or delivery address for my orders? If you have questions regarding the steps you need to follow to change the Subinventory/Deliver_to address for your order, please refer to pages 16 – 19 of the iProcurment Ordering System User’s Guide. If you still need help, contact the Help Desk.
A small number of users have encountered system errors on iPro that the IT technical team is in the process of resolving. If you receive one of the following error messages please contact the Help Desk.
What do I do if I get a “No Approver Found” message at checkout? There is a set up issue with your user account. Please contact the Help Desk if you receive this error message.
What do I do if I get a “JSP Error” message? IT is currently working on correcting this issue. For now, you will need to phone, fax or email the order when it ends in error.
What do I do if I get a “You have encountered an Unexpected Error” message when I checkout? IT is currently working on correcting this issue. In the meantime, please contact the Help Desk to let them know you have encountered this error.
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