Hi All!
With the hot weather there have been some concerns on what is appropriate (or not appropriate) to wear in the meetings so I thought I’d address this concern.
I remember back when I started working for Weight Watchers (almost 15 years ago) that we had to wear stockings in the summer with our sandals! YIKES, well we’ve come a long way baby…. bottom line is that we want to always have that “business to business casual” look going on. Some items we should not be wearing in the meeting rooms are shorts, strap tops, midriffs or spaghetti strap sundresses (with a sweater over is fine). Also, sometimes when it is soooo hot the last thing we want to do is wear make up; however, we are role models and know that our members want to be and look like us. So with this in mind, before you leave for your meetings, look in the mirror and ask, “mirror mirror on the wall how do I want to be remembered , if at all?” Okay - a little corny – I think you ladies get what I mean and guys you know I’m not asking you to put on lipstick right? Staying and looking cool is the idea!
TIME TO BRAG!!!
As you might remember from last month’s edition I asked to hear from you and “brag” about what’s happening in your meeting rooms so we could spread the news on how you’re keeping your members coming back week after week. So here’s the new segment:
I'd like to be the first to brag about an amazing team I had the pleasure of spending a morning with!
There is no wonder why their members are returning week after week. Not only do they ooze the Service Vision by welcoming each member as if they were each a friend walking in - but their efficiency makes the processing at the desk flow so effortlessly. Every week this team picks a unified task – this week’s task was for each of them to entice every member to stay for the meeting – if the member couldn’t they would – at that moment – print an address label, put it on a miss you card and after the meeting, write on the card “Sorry you stay for the meeting, have an amazing week!” What a terrific idea ! Thank you ladies for not only making your members’ experience a terrific one but collaborating every week as to how you can keep your members coming back week after week!
I know Jackie gave Kudos to all of our wonderful CHAMP MENTORS but I'd like to brag again about them. These ladies not only have spent endless amounts of hours prepping to make this training run as smoothly as possible but have shown nothing but the Service Vision to all confirming what Jackie and I already know - our territory is the Heart of NJ! Special thanks to the following AMAZING mentors - we couldn't have done this without you!!! Mary our Mentor of Mentors and our CHAMP Guru!!, Julie G, Fran G, Terry M, Joyce H, Bev K, Lois W, Pat S, Denise P, Margie M, and Pat G. You're the best!!!!!
Hugs to All,
Nancy
Tuesday, July 29, 2008
Friday, July 25, 2008
Miss You Cards - CHAMP
There has been some concern coming out of the CHAMP workshops, about the fact that no miss you cards will be sent out during the first four weeks of CHAMP conversion. So I'd like to review some procedures and address those concerns.
All teams should do a final round of miss you cards and terms of non-monthly pass members the week prior to their CHAMP launch date. Monthly pass holders who have not been attending, should be transferred to the "NET" file. That will leave only those members who are basically current or lifetime in the active files.
While not sending miss you cards will put many of you outside your comfort zone, our focus for the first few weeks of CHAMP must be on CHAMP and servicing our members that are currently attending our meetings. Data entry of each member is PARAMOUNT!!! Since we will now be dealing with the national database, accuracy in entering each member's record must be our main concern. If those records are not accurately and promptly entered, we will not be able to send them any miss you cards in the future if there are inaccuracies in the names or addresses.
Additional issues may arise if staff is not concentrating on getting the members' data entered into the database in favor of sending miss you cards. Miss you cards in locations already using CHAMP, are generated once all members have been processed and any data that needs to be entered has been completed. During the first four weeks of CHAMP, that time is used to enter the data of those members who attended that day. The meeting time shift will generally not allow time to process miss you cards as well.
Around week 4 of conversion, each staff member will receive an additional booklet (similar to the get acquainted guide) that will give specific directions on generating miss you cards. By that time, most of the files have been entered of anyone who has attended a meeting in the last four weeks, and the only ones at that point will be those who've missed some weeks or new enrollments or returning lifetime members. There will be plenty of time to start generating miss you cards and to send them out prior to or at the start of the fall free registration promotion. It will be very obvious at the end of conversion who has not attended a meeting in that time and a manual miss you card can be generated.
Please remember that nationally there have been many CHAMP rollouts. Please know that these are established procedures that have been field tested and time honored! Enjoy the reprieve from manual miss you card procedures and look forward to a quick and easy fix for miss you cards going forward.
Any questions or concerns, please just ask. Thanks for all you do!!!
All teams should do a final round of miss you cards and terms of non-monthly pass members the week prior to their CHAMP launch date. Monthly pass holders who have not been attending, should be transferred to the "NET" file. That will leave only those members who are basically current or lifetime in the active files.
While not sending miss you cards will put many of you outside your comfort zone, our focus for the first few weeks of CHAMP must be on CHAMP and servicing our members that are currently attending our meetings. Data entry of each member is PARAMOUNT!!! Since we will now be dealing with the national database, accuracy in entering each member's record must be our main concern. If those records are not accurately and promptly entered, we will not be able to send them any miss you cards in the future if there are inaccuracies in the names or addresses.
Additional issues may arise if staff is not concentrating on getting the members' data entered into the database in favor of sending miss you cards. Miss you cards in locations already using CHAMP, are generated once all members have been processed and any data that needs to be entered has been completed. During the first four weeks of CHAMP, that time is used to enter the data of those members who attended that day. The meeting time shift will generally not allow time to process miss you cards as well.
Around week 4 of conversion, each staff member will receive an additional booklet (similar to the get acquainted guide) that will give specific directions on generating miss you cards. By that time, most of the files have been entered of anyone who has attended a meeting in the last four weeks, and the only ones at that point will be those who've missed some weeks or new enrollments or returning lifetime members. There will be plenty of time to start generating miss you cards and to send them out prior to or at the start of the fall free registration promotion. It will be very obvious at the end of conversion who has not attended a meeting in that time and a manual miss you card can be generated.
Please remember that nationally there have been many CHAMP rollouts. Please know that these are established procedures that have been field tested and time honored! Enjoy the reprieve from manual miss you card procedures and look forward to a quick and easy fix for miss you cards going forward.
Any questions or concerns, please just ask. Thanks for all you do!!!
Wednesday, July 23, 2008
Kudos!!!!!
There has been so much wonderful going's on in our territory that I thought it was HIGH TIME that I threw out some KUDOS!!! WooHoo!!!
Thank you to all of our wonderful leaders and receptionists that keep the Service Vision alive in our meeting rooms. Thank you for thinking outside the box when it comes to thinking of ways to keep your members coming in each week during the summer months. Whether it's talking about the 10% target, the SAS award, a contest, a trip around the world, a raffle - they are all giving the members a reason to come back week after week. BRAVO!!!
It has been a difficult time in our territory with the number of meetings that we have had to staff since the beginning of the year and I want to thank all our wonderful leaders - new and seasoned - for making every effort to fit the unstaffed meetings - At Works and Traditionals -into their schedule. THANK YOU FROM THE BOTTOM OF MY HEART!!!
With CHAMP coming to our Territory in July and August it has been a very hectic few months and no one knows that better than our CHAMP Mentors - Mary, Fran, Julie, Terry, Joyce, Bev, Pat, Denise, Margie, Lois, Pat and Center Location Coordinators - Diane, Fran, Lani, Bev, Jane, Tracy. Your commitment and cooperation has been outstanding despite all the schedules changes, no shows, less than stellar workmanship, etc.
I have to honestly say that this CHAMP Rollout would not have happened if it weren't for the tireless, exhausting work of MARY. I can't put into words how much it means to me that we have someone in our Territory that can take a project and just go with it with no direction at all. As a CHAMP novice myself, it has been so comforting to know that from start to finish Mary was there every step of the way. Words can not express the gratitude that Nancy and I have for Mary and how she expertly directed all the Mentors and LC's while we were undergoing the conversion to CHAMP. Thanks Mary!!!
Thank you to everyone that came to visit me during the Open Office Hours I held in Ledgewood, Riverdale, Bridgewater and Flemington. Look for additional days and locations when you can have your opportunity to come and chat!!!
Bravos to Judy and Kim on Saturday, June 6, in Ledgewood when the shopping mall lost power at the end of our 3rd meeting. They worked quickly to do the Tally on the first computer which has a battery back-up. Their efficiency allowed us to complete the Tally and upload the day's work. Before uploading, they transferred all the information to a paper tally so we were able to mail a completed Tally to corporate. Our thanks also to Pat for picking up the pieces on Sunday and faxing the stats to Corporate. Thanks to all! Julie
Hi Jackie..... I wanted to make sure you knew how helpful Mary, Jan and Mary were on Monday....Jan filled in as a leader !!!! Mary rushed over to reception and to boot on top of my car problems, CHAMP was not booting up so Mary had to come in and help with that......Thanks to all, Tracy
Thank you sooooo much Sandy and Kathy for all your perseverance in making your At Work meetings happen and helping your business grow!!! BRAVO to both of you!!
Thank you to all of our wonderful leaders and receptionists that keep the Service Vision alive in our meeting rooms. Thank you for thinking outside the box when it comes to thinking of ways to keep your members coming in each week during the summer months. Whether it's talking about the 10% target, the SAS award, a contest, a trip around the world, a raffle - they are all giving the members a reason to come back week after week. BRAVO!!!
It has been a difficult time in our territory with the number of meetings that we have had to staff since the beginning of the year and I want to thank all our wonderful leaders - new and seasoned - for making every effort to fit the unstaffed meetings - At Works and Traditionals -into their schedule. THANK YOU FROM THE BOTTOM OF MY HEART!!!
With CHAMP coming to our Territory in July and August it has been a very hectic few months and no one knows that better than our CHAMP Mentors - Mary, Fran, Julie, Terry, Joyce, Bev, Pat, Denise, Margie, Lois, Pat and Center Location Coordinators - Diane, Fran, Lani, Bev, Jane, Tracy. Your commitment and cooperation has been outstanding despite all the schedules changes, no shows, less than stellar workmanship, etc.
I have to honestly say that this CHAMP Rollout would not have happened if it weren't for the tireless, exhausting work of MARY. I can't put into words how much it means to me that we have someone in our Territory that can take a project and just go with it with no direction at all. As a CHAMP novice myself, it has been so comforting to know that from start to finish Mary was there every step of the way. Words can not express the gratitude that Nancy and I have for Mary and how she expertly directed all the Mentors and LC's while we were undergoing the conversion to CHAMP. Thanks Mary!!!
Thank you to everyone that came to visit me during the Open Office Hours I held in Ledgewood, Riverdale, Bridgewater and Flemington. Look for additional days and locations when you can have your opportunity to come and chat!!!
Bravos to Judy and Kim on Saturday, June 6, in Ledgewood when the shopping mall lost power at the end of our 3rd meeting. They worked quickly to do the Tally on the first computer which has a battery back-up. Their efficiency allowed us to complete the Tally and upload the day's work. Before uploading, they transferred all the information to a paper tally so we were able to mail a completed Tally to corporate. Our thanks also to Pat for picking up the pieces on Sunday and faxing the stats to Corporate. Thanks to all! Julie
Hi Jackie..... I wanted to make sure you knew how helpful Mary, Jan and Mary were on Monday....Jan filled in as a leader !!!! Mary rushed over to reception and to boot on top of my car problems, CHAMP was not booting up so Mary had to come in and help with that......Thanks to all, Tracy
Thank you sooooo much Sandy and Kathy for all your perseverance in making your At Work meetings happen and helping your business grow!!! BRAVO to both of you!!
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