Miss You Cards - CHAMP

There has been some concern coming out of the CHAMP workshops, about the fact that no miss you cards will be sent out during the first four weeks of CHAMP conversion. So I'd like to review some procedures and address those concerns.

All teams should do a final round of miss you cards and terms of non-monthly pass members the week prior to their CHAMP launch date. Monthly pass holders who have not been attending, should be transferred to the "NET" file. That will leave only those members who are basically current or lifetime in the active files.

While not sending miss you cards will put many of you outside your comfort zone, our focus for the first few weeks of CHAMP must be on CHAMP and servicing our members that are currently attending our meetings. Data entry of each member is PARAMOUNT!!! Since we will now be dealing with the national database, accuracy in entering each member's record must be our main concern. If those records are not accurately and promptly entered, we will not be able to send them any miss you cards in the future if there are inaccuracies in the names or addresses.

Additional issues may arise if staff is not concentrating on getting the members' data entered into the database in favor of sending miss you cards. Miss you cards in locations already using CHAMP, are generated once all members have been processed and any data that needs to be entered has been completed. During the first four weeks of CHAMP, that time is used to enter the data of those members who attended that day. The meeting time shift will generally not allow time to process miss you cards as well.

Around week 4 of conversion, each staff member will receive an additional booklet (similar to the get acquainted guide) that will give specific directions on generating miss you cards. By that time, most of the files have been entered of anyone who has attended a meeting in the last four weeks, and the only ones at that point will be those who've missed some weeks or new enrollments or returning lifetime members. There will be plenty of time to start generating miss you cards and to send them out prior to or at the start of the fall free registration promotion. It will be very obvious at the end of conversion who has not attended a meeting in that time and a manual miss you card can be generated.

Please remember that nationally there have been many CHAMP rollouts. Please know that these are established procedures that have been field tested and time honored! Enjoy the reprieve from manual miss you card procedures and look forward to a quick and easy fix for miss you cards going forward.

Any questions or concerns, please just ask. Thanks for all you do!!!